Crossroads Behavioral Healthcare serves the citizens of Iredell, Surry and Yadkin counties who need professional help for mental health, developmental disabilities or substance abuse treatment. We operate a 24-hour call center, seven days a week to respond to your needs. If you or a loved-one is in need of behavioral healthcare services call -

ACCESS toll free at 1-888-235-4673 (1-888-235-HOPE)
TTY 1-800-749-6099
Salud mental, incapacidades del desarrollo y abuso de sustancias

We Believe...

• That our services should be consumer-driven and consumer-focused.
  
• That recovery and habilitation are achievable and desirable for those we serve.
  
• That our consumers should expect excellent care and preventive services at a reasonable cost by caring professionals who build trust and confidence.
  
• That those we serve should have the opportunity to reach their potential for living, learning and contributing to our communities.
  
  

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Local Management Entity (LME)

Emotional difficulties, family conflict, stress, developmental disability or substance abuse will touch each one of us during our lives. Once, many of these problems went undiagnosed, untreated and even ignored or hidden. As with any illness, those suffering want to return to well-being, but do not know which way to turn for help. They find themselves at a crossroad. There are caring professionals close to home who can help. Crossroads Behavioral Healthcare provides professional guidance available 24 hours a day, seven days a week. One toll-free call to 1-888-235-4673 can guide you to the road for help.

The Crossroads team understands that personal and family difficulties are often stressful. Therefore, our goal is to make accessing behavioral health care services a smooth, reassuring experience. We have developed a system that provides easy access for the consumer with a centralized admissions office and a 24-Hour Crisis Intervention System.
 

Telephone
For In-Crisis/Information/Referral 24 hours - 1-888-235-HOPE (4673)
(Salud metnal, incapacidades del desarrollo y abuso de sustancias)

TTY 1-800-749-6099
For Customer Service/Advocacy call - 1-866-841-0408
 

02/04/2010
Psychosocial Rehabilitation Programs and Supervised Living Programs in Iredell and Surry Counties Under New Management:

Elkin, NC – On February 1st the management for Crossroads Behavioral Healthcare’s psychosocial rehabilitation programs and supervised living programs in Iredell and Surry counties changed management. PQA Healthcare, Inc. located in Dobson, NC and New Destinations, Inc. located in Rutherford College, NC assumed ownership of the following programs:
• Twin Oaks Clubhouse in Statesville is now Alpha Club 4; and The Way Station in Mount Airy is now Alpha 3 under the management of PQA.
• Brookdale, a moderate-level Supervised Living program for adults with mental illness in Statesville; low-level Supervised Living programs for adults with mental illness at Timberridge Apartments in Mooresville and Willowbrook Apartments in Mount Airy are now under the management of New Destinations.

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Last Updated 02-04-10

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02/03/2010
Crossroads Behavioral Healthcare Earns National Accreditation:

Elkin, NC -- The Commission on Accreditation of Rehabilitation Facilities (CARF) recently reaccredited Crossroads Behavioral Healthcare, the local management entity for mental health and developmental disability services for Iredell, Surry and Yadkin counties, for 2009-2012 in the area of “Services Management Network with Access Center.” Crossroads was initially awarded CARF accreditation in 2006.

In the official notification, CARF highlighted numerous strengths that Crossroads Behavioral Healthcare provides the citizens of Iredell, Surry and Yadkin counties citing that Crossroads’ CEO is a skilled visionary; that Crossroads has been identified as one of the leading LMEs in North Carolina; and that the longevity of the staff provides continuity. The report points to Crossroads extensive monitoring and guidance for providers and that Crossroads conscientiously listens to its providers and consumers to improve the accessibility and access to services as significant strengths. The CARF review specifically praised Crossroads’ attention to crisis services resulting in reduced admissions to the state hospital.

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Last Updated 02-03-10

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